Shipping policy
Shipping and Delivery
We despatch Australia-wide. Every parcel is fully insured, signature-required, and sent in unbranded packaging — nothing on the outside indicates that it contains jewellery.
Despatch times
- Available pieces — despatched within [2] business days of payment clearing
- Bespoke commissions — despatched once complete and paid in full; your timeline is confirmed during the commission
- Completed repairs — despatched within [2] business days of completion and payment
Orders placed on weekends or Queensland public holidays are processed the next business day.
Delivery times and cost
| Destination | Service | Estimated time | Cost |
|---|---|---|---|
| Brisbane metro | Express, insured | 1–2 business days | upon req. |
| Queensland | Express, insured | 1–3 business days | upon req. |
| Interstate metro | Express, insured | 2–4 business days | upon req. |
| Regional and remote | Express, insured | 3–7 business days | upon req. |
[Free insured shipping on orders over $X.]
These are estimates from the carrier, not guarantees.
Insurance and signature
Every parcel is insured for its full value and requires a signature. Nobody can leave it at your door, and we cannot authorise anyone to.
If nobody is home, the carrier will leave a card and hold the parcel at a collection point. Please collect it promptly — parcels returned to us as unclaimed will need to be re-sent at your cost.
Tracking
You receive tracking details by email at despatch. If tracking has not updated for more than [3] business days, contact us and we will chase it with the carrier.
Lost or damaged parcels
Because everything is insured, a lost or damaged parcel is our problem to solve, not yours. Contact us and we will lodge the claim and either remake, replace or refund. Report any damage within 3 days of delivery, with photographs of the packaging and the piece.
Collection from the workshop
You are welcome to collect from our Bridgeman Downs workshop by appointment. There is no charge. We will confirm a time with you — please do not arrive unannounced, as the workshop is not always attended.
Bring photo ID.
International orders
We ship internationally case by case. Import duties, taxes and customs charges are the responsibility of the recipient and are not included in our prices. Contact us before ordering from outside Australia so we can quote shipping and confirm we can insure to your destination.
Sending items to us
If you are sending a piece to us for repair, valuation or consignment, contact us first. We will confirm the address and tell you how to pack and insure it. Do not post anything valuable to us without arranging it beforehand — we cannot accept responsibility for a parcel we were not expecting