Frequently Asked Questions

Syna offers bespoke jewellery design, jewellery repairs, remodelling, consignment and selected jewellery-related services from Brisbane, with Australia-wide support available where appropriate.

Appointments are recommended for bespoke, remodelling, consignment and detailed repair discussions so that appropriate time can be reserved.

Yes. Jewellery does not need to have been purchased from Syna for repair, remodelling or potential consignment assessment.

Yes. Selected services are available Australia-wide through online consultation and agreed secure delivery arrangements.

No. Contact Syna first and wait for instructions before posting or couriering any jewellery.

Private viewing or consultation may be available in Brisbane. Contact Syna to confirm the piece, availability and an appropriate appointment.

Shopify availability reflects the current storefront record, but contact Syna if timing or one-of-a-kind availability is important to your decision.

Possibly. Resizing depends on design, metal, setting, current size and the required change. Ask before purchasing if fit is uncertain.

Syna may be able to discuss sourcing, adapting or creating a more personal direction. Availability and outcome are not guaranteed.

Not necessarily. Contact Syna to discuss whether a related design, source or bespoke direction may be possible.

Dimensions appear on the product page where configured. Ask Syna if information is missing or if you need help understanding scale.

Yes. Contact Syna with the product details. Instructions for sharing or receiving appropriate images can be arranged securely.

No. Many bespoke conversations begin with an occasion, a gemstone, an inspiration image or simply a feeling you would like the piece to express. Syna will help turn those starting points into a clear brief.

Yes. Sharing an approximate budget helps Syna recommend suitable design, metal and gemstone options. Any quotation is explained before work proceeds.

Existing gemstones may be suitable after careful assessment. Their condition, dimensions and structural suitability must be considered before they can be included in a new design.

Timing varies with design development, material availability and workshop requirements. Syna will discuss an appropriate estimate once the brief is understood and will not promise a completion date before assessment.

Selected bespoke consultations can begin online for clients throughout Australia. Syna will explain when an in-person assessment or an agreed delivery process is also required.

Yes. Occupation, activity, profile, comfort, band pairing and maintenance can all influence an appropriate design.

No. Flush, contoured, curved and intentional-gap approaches can all be appropriate.

Where a repair can be properly assessed, Syna explains the recommended work and quotation before proceeding. Some issues require closer inspection before a complete recommendation is possible.

No. Some pieces may be too fragile, unsuitable for the requested work or likely to remain unreliable after repair. Syna will explain the options and may advise against unnecessary or inappropriate work.

Antique and inherited jewellery can be considered individually. Assessment accounts for condition, construction, sentimental significance and which original features should be preserved.

Repair timing depends on the condition of the piece, the work required and workshop scheduling. An estimated timeframe can be discussed after assessment, without guaranteeing a date before the jewellery is examined.

If further damage or risk becomes apparent, Syna will pause and contact you to explain the finding and any revised recommendation before additional work is undertaken.

No. Whether existing gold can be reused depends on its composition, condition, quantity and the proposed design. Syna will assess it and explain the most appropriate approach.

Sometimes. Multiple pieces may contribute metals, gemstones or inspiration, but each must first be assessed for suitability and compatibility with the new design.

Diamonds and gemstones may be reused where their condition, dimensions and durability suit the proposed setting. Assessment is required before this can be confirmed.

That depends on what you would like to preserve. A remodel may retain recognisable details or move in an entirely new direction while carrying forward selected materials and meaning.

No. Cost depends on assessment, design development, new materials and workshop complexity. Remodelling is chosen for personal and practical reasons, not because it is always the least expensive option.

No. Preservation, documentation or restoration may be more appropriate, particularly when ownership or family expectations are unclear.

No. Every piece is considered individually for condition, authenticity, documentation, suitability and likely client interest before acceptance is discussed.

Pricing is considered using available information about the piece, its condition, relevant documentation and the realistic market context. Syna explains the proposed approach before an agreement is made.

No. Consignment provides a structured opportunity to present suitable jewellery, but neither acceptance nor a completed sale can be guaranteed.

There is no fixed selling period that applies to every piece. Timing depends on the jewellery, agreed terms and buyer interest, and is discussed before consignment begins.

Commission and any relevant terms are explained before jewellery is accepted. Exact arrangements depend on the agreed consignment and are not assumed from an online submission.

Custody, documentation, care and any applicable insurance arrangements are explained in the consignment agreement before Syna takes possession of an accepted piece.

No. Insurance replacement value, resale value, liquidation value and metal value are different contexts.

No. Syna does not make highest-price, guaranteed-price, instant-payment or live-rate claims online.

Depending on your enquiry, bring existing jewellery, gemstones, inspiration images, relevant documents, an approximate budget, desired timing and any questions you would like answered.

No. A consultation is an opportunity to understand your needs and explain appropriate options. You should not feel pressured to proceed before you understand the recommendation.

You can submit a consultation request online. Syna will review it and contact you to confirm availability and whether an in-person or online consultation is suitable.

No. Submitting the form is a consultation request. Your appointment is confirmed only after Syna contacts you and agrees the time and format.

An online consultation begins with your enquiry and a conversation about the jewellery or project. Syna will explain which information, images or further assessment may be needed.

Do not send jewellery before contacting Syna. Where delivery is appropriate, wait for agreed instructions about the process, packaging and delivery arrangements.

Return delivery may be arranged for suitable Australia-wide work. The method and responsibility are agreed for the individual service before jewellery is sent.

Inspection frequency depends on how often a piece is worn, its construction and its condition. Jewellery worn daily should be checked regularly and whenever movement or damage is noticed.

Professional cleaning can be considered when normal gentle care no longer removes accumulated residue or when the ring is being inspected. Cleaning methods must suit the metal, finish and gemstones.

Movement, snagging, visible wear, a changed position or a faint rattle can indicate that a setting needs assessment. Stop wearing the piece if a gemstone appears loose.

Store pieces clean, dry and separately in a suitable lined box or pouch. Avoid contact between pieces that may scratch one another and follow any care advice specific to delicate gemstones.